March 19th, 2020:
Dear Chuze Family,
We first want to thank you, from the bottom of our hearts, for the outpouring of love and support during this time. We truly believe that there is no place like Chuze and it is because of our top-notch team members and the incredible community of members that, for so many, we are a home away from home. Thank you.
As previously announced, you will not be charged while our doors are closed.
In your hundreds of positive comments on social media, many of you generously offered to contribute your monthly membership fee to the Chuze team members during this time that we are unable to operate. This is above and beyond what we could ever ask of our Chuze family and please know that it is not expected, but given the kindness that runs through the Chuze Family’s blood, we could not be more appreciative of these inquiries coming in. With that in mind, if you are interested in being part of this initiative and have it on your heart to help support our staff alongside the rest of our team during this time, we wanted to ensure you have that option.
Here’s how you can help if you’d like:
Prepaid membership dues
These pre-paid dues will help us support staff in the interim and will be applied to your future dues when billing reactivates. Please follow the steps below:
- Log into your account using this link or you may access through our mobile app under “My Account”
- Click on “Shop” (if accessing via web) or “Sessions” (if accessing via mobile app)
- Select the amount you would like to prepay and click “Buy Now” and “Complete Purchase”
- NOTE: Since the amounts listed are not in-line with the amount of your membership dues, the amount selected will be applied towards your dues when the club re-opens. So, if you select an amount smaller than your normal bill, you will be charged the difference on your next active billing date, or if you chose a higher amount than what your normal bill is, you will have a credit to use going forward.
Thank you so much for your kindness and support during this time. We cannot express how thankful we are to be a part of your lives.
If you have any questions, please reach out to firstname.lastname@example.org.
Your Chuze Fitness Family
March 17th, 2020:
An update from our Chuze leadership team: Our top priority as we navigate through this new territory has, and will always continue to be the safety and health of our members, employees, and their families. For this reason, we have decided to make the difficult decision to temporarily close all of our locations until further notice. Our closure is out of an abundance of caution to stay true to our pledge for your safety. All locations are closed at this time.
We are with you as this situation unfolds, and though we cannot offer a reopening date yet, we will continue to reassess and keep you updated as this evolves. Please note, while we are closed you will not be billed. This will happen automatically, you do not need to contact your local club.
While it’s important to remember that we’re all part of the Chuze family, we are also all part of a larger society, which is why we ask you to try to continue to spread kindness now more than ever.
Words cannot express our gratitude for the trust and support you have placed in us to be your gym of choice. We work diligently to staff only the best human beings and create the special Chuze Culture you have come to know and appreciate. Should you have any specific questions, please don’t hesitate to reach out to your local club.
Your Chuze Fitness Family
March 13th, 2020:
Hello Chuze Family,
We understand the severity of the COVID-19 virus, and we want to assure you that we’re bringing our members the most up-to-date information about how this impacts all of our Chuze family members and gym locations. Our industry leading commitment to cleanliness continues and member and team member safety is our absolute top priority. All Chuze Fitness locations are currently open and will be following all protocols and orders as advised by counties, the CDC and WHO.
We are closely monitoring the situation and ask that if you have a fever, cough, shortness of breath, or any other flu-like symptoms, you please stay home for at least 14 days and join us when you are feeling 100 percent healthy. As we continue to practice kindness inside and outside of our clubs, we’d also like to remind members to please wipe down all equipment before and after use. At Chuze we are committed to cleanliness and safety in our gyms. Some of our protocols include:
- Consistent cleaning/disinfecting rotations every 30-minutes for the entire facility
- Use of Virex™ (antiviral agent confirmed to neutralize COVID-19) throughout all touchpoints of our facilities
- Multiple sanitization wipe stations available to members placed throughout the facility
Most importantly, we want all of our Chuze family members to know that we are with you and we will continue to put your safety above all else. Thank you for your continued trust in Chuze Fitness.