Need Help? We’re Glad You Asked!


How can I cancel my membership?
Cancellation Policy:
  • Chuze Fitness requires a 10 day written notice prior to any monthly or annual billing date to cancel and avoid any future charges.
  • Memberships must be in good standing prior to cancellation.
  • You may cancel by coming in to any Chuze location and signing our cancellation form.
  • Unable to cancel in person? The easiest option is to cancel online via our billing portal, Or you can access the portal directly via the Chuze Fitness app after clicking "my account".
  • If you have any questions or issues at all, please feel free to email us at [email protected] or give your home location a call.
Cancellation Fee:
  • If you signed up for a 12 month commitment, we still require a full 10 day notice before any billing date in order to cancel and avoid future charges.
  • If you are cancelling within the 12 month commitment, you may be subject to a $50 cancellation fee prior to cancellation.
  • Please review your membership agreement carefully to understand the cancellation policy and $50 cancellation fee.
Buyer’s Remorse Clause:
  • For brand new memberships, you are entitled to a 5 day buyer’s remorse refund if you choose to cancel.
  • If you notify Chuze Fitness of your intent to cancel within 5 business days, you will receive a full refund. Please review your membership agreement carefully to understand the buyer’s remorse clause.
When is my Annual Fee charged?
The Annual Fee occurs 45 days after your enrollment date, and then once per year thereafter. Annual Fee dates differ depending on the date you enrolled. Please review your membership agreement carefully to understand when your Annual Fee occurs. You are more than welcome to contact your Home Club to get more information about the Annual Fee.
Can I transfer my membership to another person?

Memberships are non-transferrable, and cannot be transferred from one person to another.

Can I put my membership on hold?

Because of the nature of our month-to-month memberships, we are only able to freeze or put memberships on hold due to medical or military purposes, as long as documentation is provided.

  • Medical: Temporary medical situation in which the member is unable to utilize the facility for a specified amount of time.
  • Military: Temporary active-duty military transfer or deployment to a location more than 25 miles from a Chuze Fitness location.

If you find that you are unable to use your membership due to a medical or military purpose, please provide documentation to your Home Club.

How do I update my billing or pay my bill?

In order to update your billing information on file or make a payment, you may do so by visiting your local Chuze Fitness, logging into our secure Billing Portal ( or utilizing our mobile app.

Chuze generally communicates with our members about their accounts via email. Please check to see if your email address is current. You can do so by logging into our secure Billing Portal, or by calling/visiting your local Chuze Fitness.

How old do I have to be to workout at Chuze?
  • To become a member, you must be at least 16 years old. We require that a parent or legal guardian be present during enrollment.
  • If you are between the ages of 13-15, you are more than welcome to workout as the guest of a parent or legal guardian. They must accompany you in the facility at all times.
How can I join?

Memberships may be enrolled in person or online. We invite you to stop by and check us out. We’ll be happy to take you on a tour and give you an in-depth look at our facility. You can also take a virtual tour on each of our individual club pages and if you want to test the water first, you can do a 7 day free trial with us!

What does unlimited guest privileges mean?
  • All MORE memberships are allowed to bring one guest per visit, 7 days a week.
  • Please note that guests do not have access to the membership privileges that the member has access to. Guests have access to all general workout equipment areas (ie: cardio equipment, free weights, strength machines, circuit training, turf area, and Chuze Cinema) and locker rooms.
  • Members must stay in the facility with their guest, but may do separate workouts. -Guests must check in each visit.
What is the difference between a Chuze gym membership and iChuze?

An actual Chuze gym MEMBERSHIP allows you to visit our locations to workout in person.

iChuze is a separate SUBSCRIPTION based service which offers virtual mind, body and heart workout programs that can be followed along with from the safety of one’s home or even while at the gym. It is now a Chuze staple and is included for all of our MORE members at no additional cost. If someone has the Basic or Premium membership (or maybe aren’t even a Chuze gym member at all), they may still join for only $5.99/month. For more information on iChuze check out our iChuze FAQs here.

Is there a discount if I pay for a full year upfront?

We do offer the option to pay for the full year upfront, we call that a "Paid In Full". In an effort to be fair to all members, there is no discount offered, as it may be unfair for members that are unable to pay for the whole year in advance. Please keep in mind, if you are “Paid In Full”, in the event that you need to cancel before your year is over, the remaining months are non-refundable. If you are unsure whether you can commit to the full year, then our monthly memberships may be a better option for you.

Do you have Family memberships?

All of our memberships are individual, however anyone ages 13-15 would qualify for a Minor Basic, Premium, or More membership which can be attached to a parent's membership. Our minor memberships do not have an annual fee or enrollment fee or an annual term, just monthly dues. Upon the child reaching 16, they would need to have a regular membership (annual fee applies and annual terms apply depending on which membership they choose).

Is Kids Club included in my membership?/ Details on Kid’s Club

Kids Club is now part of the Max membership. Visit your respective club location page for pricing details.

  • Available for children 6 months - 12 years old
  • Children may use Kids Club once per day for up to 90 minutes.
Do you offer Silver Sneakers/Wellness programs?

We partner with SilverNFit-ActiveNFit, Renew Active, Prime, and Silver Sneakers that are offered by many healthcare providers. If you are signed up for any of these plans, it would qualify you for a Basic membership valid at any of our Chuze locations. These Wellness plans include any Silver Sneakers or Chuze Gold classes offered. Feel free to stop by the club where we will be more than happy to show you around and go over everything included with this membership.

How do I downgrade my membership?

Downgrading your membership is a simple process that you can stop by to complete in the club.

Be sure to complete this with a minimum of 10 days advance notice prior to your bill date to take effect for that payment cycle.

Please keep in mind that the Basic membership does not grant access to any of the extra amenities that the Premium or MORE membership includes. The Basic membership is restricted to home club access only, and does not permit guest privileges.

There may be additional charges to complete a downgrade. Certain term limits may also remain. Please contact your local club for more details.

Can I upgrade my membership?

You may upgrade your membership at any time by coming in person with a minimum of 10 days advance notice prior to your bill date to take effect for that payment cycle.

There is no cost to upgrade, your payments will just reflect the new amount on your future billing cycles. Keep in mind that some memberships start a new 12-month term upon upgrading.

Do you offer a trial?

We do offer a Free 7 day trial! All you need to do upon your first visit is download the Chuze Fitness App on your smartphone and have a government issued ID with you upon your first visit. One of our team members will be happy to show you around when you stop by the gym!

Do you have a photo and video policy?

We want a safe and inclusive workout environment, and that means thinking before you post. See our photo/video policy HERE for how we can promote a mindful and respectful gym environment.


Who or what is Perkville?
Perkville is our technology partner that provides the platform for the rewards program. Perkville is used at more than 2,000 locations worldwide, and has more than 2,000,000 end users.
How does the new Chuze Rewards work?
It’s simple, you earn points for Chuze-related actvities—like coming to the gym, taking classes, buying merchandise or treats, checking in on Facebook, following Chuze on Twitter or tweeting about us. Once you have accumulated points you can begin redeeming rewards. You can redeem 100 points for a bottle of water, or a free hydromasage. You can’t lose with Chuze rewards. Click here for a full list of earning activities and perks.
How do I earn points?
Points are tracked using the email address you have on file with us. You’ll earn points by completing any of the eligible activities on our long list.
How do I redeem points?
Sign in to your Chuze Rewards account, Click “Redeem” and select the perk you want. Show Chuze your voucher on your phone (or print it out) to redeem your reward.
How do I refer a friend and get Chuze Rewards?
From the Chuze Rewards site, click the “Refer a friend link”, and submit your friend’s email as a referral. Then your friend visits Chuze and earns points using the same email address that you used to refer them. You’re automatically rewarded for the refer- ral.
How does social media sharing work?
Log in to and connect your Facebook and/or Twit- ter accounts. Enter what you want to say in the social media box. Click “Post and Earn” to get points.
How do I check in via Facebook?
First, your Facebook account needs to be linked to Perkville to check in. Facebook check-ins don’t happen in real time (but we’re working on that!) Twenty-four hours after you’ve gone to a class or workout at Chuze, visit the Perkville page (via the Chuze Rewards Mobile App or your computer) and you should have an option to check in.