Frequently Asked Questions

As a member I agree to and or understand that:

• All membership plans, prices and hours of operation are subject to change.
• Amenities vary by location and membership type. See specific club web page for full details of inclusions.
• Abide by all Facility rules and understand they are subject to change: CHUZE FITNESS DOES NOT PERMIT: Grunting or loud noises; dropping/slamming weight equipment; swearing or offensive language and clothing; jeans, boots, open-toed shoes; chalk of any kind; unauthorized fitness equipment; unauthorized personal training; guest access to Premium, More or Max amenities; unauthorized food or drink; soliciting or loitering; sleeping on premises. CHUZE FITNESS REQUIRES MEMBERS TO: Wipe down equipment after use; re-rack weights after use; use a lock to secure belongings; remove locks daily; check in to the facility with proper barcode; have guests sign in; be present while guests are in the Facility; obtain a pass for classes; and be kind and courteous to other members and employees who are part of the Chuze Family.
• I am at least 18 years old and have voluntarily signed this agreement and all waivers and release & Assumption of Risk agreement.
• The minimum age for standard membership is 16 years old. Members who are 16 and 17 years old may come in alone as long as parent/guardian has signed all necessary documents; however they will not be permitted use of indoor tanning facilities. If a minor has a membership that allows a guest, guest must be 18 years or older to be allowed to workout with the minor.
• Guest privileges vary depending on location, and my guest (if I have a Premium, More or Max Membership) if ages 13 to 17, must be accompanied by a parent or legal guardian. Guests may be asked to present ID to confirm they’re 18 or older. Guests are not permitted outside of business hours.
• Any patrons receiving or performing any form of unauthorized fitness training or instruction will be subject to suspension or termination of their membership.
• The Facility has the right to terminate or suspend my membership if I do not abide by the rules. Cause for termination may consist of violation of any rules or regulations of the Facility or of any conduct that in the opinion of management is prejudicial to the welfare, good order, and character of the Facility.
• Have my picture taken at this time (this allows employees to identify me when I check in).
• The Facility is not responsible for any loss or theft of my personal property in or outside the premises and agree to use my own lock when using a locker.
• Non-use of Chuze Fitness’ Facility does not relieve me of my obligation to make all payments as set forth in this agreement, unless otherwise herein stated.
• I am aware that my membership is non-transferable.
• Start-Up Fees, Monthly Dues, Annual Fees and Paid In Full Dues are non-refundable.
• There is a $10 membership change fee for any downgrades or Home Club transfers.
• My membership and billing may only be frozen or put on hold for medical reasons with a doctor’s note or with military orders.
• This agreement and any addendums constitute the entire agreement between the Facility and me, the member.
• If any part of this agreement is held invalid, the remainder of the agreement shall remain in full force and effect.
• To the fullest extent possible by law, for the purpose of any dispute arising from this agreement, all parties hereto agree to submit to the sole and exclusive jurisdiction of the State and Federal Courts of Arizona and agree to the application of Arizona law.
• Abide by any Local, State or Federal laws that may pertain to our facilities.
• I have received a copy of this contract and all applicable addendums including tanning and massage chair addendums, if applicable.
• By proceeding with this agreement, you are giving express, written consent for Chuze Fitness to contact you by e-mail, text message, or phone calls to the phone number provided, which you are certifying is owned by you. Carrier rates may apply. You may opt-out at any time.

What is your bag policy?

• We allow small bags that can fit within a 5 gallon bucket. (12'' x 15'').
• Bags may not be left unattended and must be kept out of walkways.
• Bags are not allowed in fitness studios.
• Chuze is not responsible for lost or stolen property.
• Chuze reserves the right to update this policy as needed and speak to members who are not in compliance with the policy.

Hours vary by location. For up-to-date operating hours, please check your home club.

Cancellation Policy:

• Chuze Fitness requires a 10 day written notice prior to any monthly billing date to cancel and avoid any future charges.
• Memberships must be in good standing prior to cancellation.
• You may cancel by coming in to any Chuze location and signing our cancellation form.
• Unable to cancel in person? The easiest option is to cancel via your account at memberservices.chuzefitness.com. Or you can click your membership photo in the top right hand corner of the Chuze app. Then click "Membership". Then "cancel" and follow the prompts.
• If you have any questions or issues at all, please feel free to email us at info@chuzefitness.com or give your home location a call.

Cancellation Fee:

• If you signed up for a 12 month commitment, we still require a full 10 day notice before any billing date in order to cancel and avoid future charges.
• If you are cancelling within the 12 month commitment, you may be subject to a $58 cancellation fee prior to cancellation.
• Please review your membership agreement carefully to understand the cancellation policy and $58 cancellation fee.

Buyer’s Remorse Clause:

• For brand new memberships, you are entitled to a 5 day buyer’s remorse refund if you choose to cancel.
• If you notify Chuze Fitness of your intent to cancel within 5 business days, you will receive a full refund. Please review your membership agreement carefully to understand the buyer’s remorse clause.

Your annual fee is charged 45 days after your enrollment date. This fee is then charged once per year thereafter and helps us maintain and improve our services, amenities, and equipment. If you have any questions about when your fee will be charged, feel free to contact us or check your account for more details. We make it easy to track all charges, so you’re always in the loop.

Currently, memberships at Chuze Fitness are non-transferable. Each account is linked to the individual who signed up, and membership benefits, including access to our health clubs, equipment, and fitness classes, are tailored to the specific needs of the member. If you need to cancel your membership and have a friend or family member join, they can take advantage of our membership plans and start their own fitness journey with us!

A membership may be frozen for a discounted monthly fee for up to a maximum of 6 months at a time in a calendar year. This freeze could be for any reason such as a temporary relocation, college break, extended travel, etc. No documentation is required to utilize this paid freeze. The annual fee will still be charged on its original date even while the membership is frozen. See membership agreement for terms and conditions. If in an agreement term, the contract will be extended for the number of months the agreement is frozen. If you find that you are needing to freeze your membership for a discounted monthly fee, you can stop by your home club or utilize our Chuze Fitness Mobile app for assistance.

A membership may be placed on hold due to medical or military purposes, as long as documentation is provided. Medical: Temporary medical situation in which the member is unable to utilize the facility for a specified amount of time. Military: Temporary active-duty military transfer or deployment to a location more than 25 miles from a Chuze Fitness location. If you find that you are unable to use your membership due to a medical or military purpose, please provide documentation to your Home Club or via our Chuze Fitness Mobile App.

In order to update your billing information on file or make a payment, you may do so by visiting your local Chuze Fitness, logging into our secure Billing Portal (www.myiclubonline.com) or utilizing our mobile app.

Chuze generally communicates with our members about their accounts via email. Please check to see if your email address is current. You can do so by logging into our secure Billing Portal, or by calling/visiting your local Chuze Fitness.

• To become a member, you must be at least 16 years old. We require that a parent or legal guardian be present during enrollment.
• If you are between the ages of 13-15, you are more than welcome to work out as the guest of a parent or legal guardian. They must accompany you in the facility at all times. We also offer a Minor Membership if between ages 13-15. See front desk for details as this membership can only be enrolled in person.
• Please note that pool access is only available for people 16 years old and over in all states.

Joining Chuze Fitness is easy! Simply visit our website or stop by your nearest club to sign up for a membership that fits your needs. Whether you're looking for a basic or all-inclusive monthly membership, we have options to fit every lifestyle and budget. You'll get immediate access to our top-notch equipment, fitness classes, and amenities like cardio and strength training areas. Don’t wait—your fitness journey starts with just a few clicks or a quick visit!

• All MORE memberships are allowed to bring one guest per visit, 7 days a week (excludes FL and GA locations).
• Please note that guests do not have access to the membership privileges that the member has access to. Guests have access to all general workout equipment areas (ie: cardio equipment, free weights, strength machines, and circuit training) and locker rooms.
• Members must stay in the facility with their guest, but may do separate workouts. - Guests must check in each visit.

An actual Chuze gym MEMBERSHIP allows you to visit our locations to workout in person.

iChuze is a separate SUBSCRIPTION based service which offers virtual mind, body and heart workout programs that can be followed along with from the safety of one’s home or even while at the gym. It is now a Chuze staple and is included for all of our MORE members at no additional cost. If someone has the Basic or Premium membership (or maybe aren’t even a Chuze gym member at all), they may still join for only $5.99/month. For more information on iChuze check out our iChuze FAQs here.

We do offer the option to pay for the full year upfront, we call that a "Paid In Full". In an effort to be fair to all members, there is no discount offered, as it may be unfair for members that are unable to pay for the whole year in advance. Please keep in mind, if you are “Paid In Full”, in the event that you need to cancel before your year is over, the remaining months are non-refundable. If you are unsure whether you can commit to the full year, then our monthly memberships may be a better option for you.

All memberships are for individuals. However, minors aged 13-15 qualify for a Minor Basic, Premium, or More membership, which must be linked to a parent’s membership. They must be accompanied by a guardian at check-in and are not permitted in the wet area or to use tanning services.Our minor memberships do not have an enrollment fee or an annual term commitment. Upon the child reaching 16, they no longer need a guardian to check-in. (annual terms apply depending on which membership they choose).

Kids Club is now part of the Max membership. Visit your respective club location page for pricing details.

• Age requirements vary by region.
• Available for children 6 months – 12 years old at most locations.
• Southeast Region locations (Florida and Georgia): Available for children 1 year – 12 years old.
• Children may use Kids Club once per day for up to 90 minutes.

We partner with Renew Active®, One Pass™, Prime, and SilverSneakers® programs offered by many healthcare providers. If you are enrolled in any of these plans, you may qualify for a Basic Wellness Membership valid at any of our Chuze locations, excluding those in Florida, Georgia, or Stockton.

Basic Wellness Memberships: Access to Chuze Gold, Zumba Gold, SilverSneakers, and Aqua Fit low-impact classes (gentle, full-body workouts).

Premium & MORE Wellness Memberships: Access to all group exercise classes, including yoga, Zumba, barre, mat Pilates, heated yoga studio, Chuze Cinema, recovery room (massage chairs, compression boots, percussion guns), sauna, steam room, pool, and more.

*Amenities vary by club and membership type.

Feel free to stop by any of our clubs. We would be happy to show you around and explain everything included with Wellness Memberships. Ready to join? Great! You can also sign up through the Chuze app. Just follow the prompts, and we’ll get you verified and set up with your membership.

Downgrading your membership is a simple process that you can stop by to complete in the club.

Be sure to complete this with a minimum of 10 days advance notice prior to your bill date to take effect for that payment cycle.

Please keep in mind that the Basic membership does not grant access to any of the extra amenities that the Premium, MORE or MAX memberships include. The Basic membership is restricted to home club access only, and does not permit guest privileges.

There is a $10 fee to complete a downgrade. Certain term limits may also remain. Please contact your local club for more details.

You may upgrade your membership at any time by coming in person with a minimum of 10 days advance notice prior to your bill date to take effect for that payment cycle.

There is no cost to upgrade, your payments will just reflect the new amount on your future billing cycles. Keep in mind that some memberships start a new 12-month term upon upgrading.

We do offer a Free 7 day trial! All you need to do upon your first visit is download the Chuze Fitness App on your smartphone and have a government issued ID with you upon your first visit. One of our team members will be happy to show you around when you stop by the gym!

We want a safe and inclusive workout environment, and that means thinking before you post. See our photo/video policy HERE for how we can promote a mindful and respectful gym environment.

Meet your new favorite workout buddy! It’s zero-sugar, vitamin-infused, and naturally flavored, giving you a tasty hydration boost to power through your workouts. You can add Yanga Sports Water to your Chuze membership for just $5 a month at select locations. Cancel anytime.

To add Yanga to your membership, stop by the front desk and we'll be happy to assist. You'll be asked to read and agree to the terms & conditions. Restrictions apply.

To help our classes run smoothly and remain fair and accessible for everyone, please review our policies on class fees, cancellations, and no-shows.

Most classes are included in your Premium, More, or Max membership. However, small fees may apply in the following cases for advanced reservations:

• Late Cancellation: $2 fee
• No-Show: $2 fee

These fees help us keep classes available and on time, while ensuring all members have a fair chance to attend.

If you need to cancel a class, please do so at least 30 minutes before the class start time. For advanced reservations, cancellations made after this window will be considered late cancellations and will incur a $2 late cancel fee.

For advanced reservations, if you reserve a spot in a class but don’t attend and don’t cancel, this will be considered a no-show and will incur a $2 no-show fee.

We completely understand that life happens! These policies simply help us reduce empty spots so everyone has a fair opportunity to book and enjoy our classes.

Thanks for being part of our committed, high-fiving, never-no-showing community!

Open your Chuze app, browse available classes, and tap “Book Now” for the one you’d like to attend.

Tip: If you can’t make it, for advanced reservations, please cancel at least 30 minutes before the class starts to avoid a $2 late cancel or no-show fee.

For maximum flexibility, members can reserve classes up to 3 days in advance. A credit card on file is required. If you need to cancel, please do so at least 30 minutes before class starts to avoid a $2 late cancel or no-show fee.

Sure! Members can book a standard reservation which is available 1 hour before the class starts. A credit card on file will not be required. If you need to cancel, please do so at least 30 minutes before class starts so others can take your spot.

Join the waitlist! If a spot opens up, we will let you know with plenty of time to confirm your spot and get to the gym or cancel through the app if your plans change.

After you check in at the front desk, show your digital ticket to your instructor at the start of class - that’s your entry pass!

No problem! Just let a team member know at the front desk - they can check you in manually to ensure your attendance is recorded.

Check in at the front desk when you arrive. Your green digital ticket will automatically update, and your check-in number will appear at the top.

• Team Training and Lift Lab sessions: Check-in is required before class starts.
• Studio IR classes: Check-in is required before class starts.
• Group Fitness Room classes: Check-in is available up to 45 minutes after class begins. If you arrive a little late and miss the warm-up, no worries. Please take a moment to ease in before jumping into the workout.

The waitlist closes 1 hour before class start time.

You’ll receive a notification in the Chuze app (if enabled) and an email confirmation once you’re added to the class. Be sure to confirm your spot promptly!

No worries - you won’t be charged any fee unless you’re moved into the class and then no-show or cancel late. You can also check the class 30 minutes before it starts to grab any spots that open up.

Yes. You can cancel your waitlist spot any time before the class begins directly in the app.

We understand unexpected things happen. If there’s a special circumstance, please speak with a team member and they’ll be happy to help.

No, late arrivals aren’t permitted for these classes. Please check into the club before class starts and arrive early at the studio so you’re set up and ready to go. This keeps the class safe, smooth, and awesome for everyone.

This fee covers the cost of credit card transaction processing so we can keep our membership rates as low as possible.

It’s applied each time when monthly dues, annual fees, or other recurring charges are billed to a credit card.

Switch to ACH (bank account) payments - there’s no $2.99 fee when paying through ACH.

Update your payment info in the Chuze app, through your online account, or at the club front desk.

Perkville is our technology partner that provides the platform for the rewards program. Perkville is used at more than 2,000 locations worldwide, and has more than 2,000,000 end users.

It's simple: sign up, earn points, and redeem points for prizes! You can earn points for checking into the club, taking a group fitness class, buying smoothies and treats, referring friends, making reservations for amenities and more.

You can redeem points for deals at local businesses, savings on popular brands, event tickets, hotels, exclusive Chuze merch and more! For a list of prizes, go to the app > activity > rewards.

Points are tracked using the email address you have on file with us. You’ll earn points by completing any of the eligible activities on our long list.

1. Log into the Chuze mobile app > activity > rewards > perks

2. Select the prize/perk

3. Click “redeem” to create coupon in exchange for points

4. Show front desk team member the coupon

5. Enjoy your prize!

How do I redeem points for sweepstakes and digital vouchers?

1. App > activity > rewards > perks > sweepstakes

2. Tap on the prize

3. Select number of entries/points

4. Tap “enter sweepstakes now”

1. Log into the Chuze mobile app > Refer a friend

2. Enter friends’ information

3. Click “send referrals”

Once your friend joins (using the same email address you provided), you’ll get rewarded!

Log in to Perkville.com and connect your Facebook account. Enter what you want to say in the social media box. Click “Post and Earn” to get points.

First, your Facebook account needs to be linked to Perkville to check in. Facebook check-ins don’t happen in real time (but we’re working on that!) Twenty-four hours after you’ve gone to a class or workout at Chuze, visit the Perkville page (via the Chuze Rewards Mobile App or your computer) and you should have an option to check in.