Contact Archives | Chuze Fitness

How old do I have to be to workout at Chuze?

To become a member, you must be at least 16 years old. We require that a parent or legal guardian be present during enrollment. If you are between the ages of 13-15, you are more than welcome to workout as the guest of a parent or legal guardian. They must accompany you in the facility at all […]

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How do I update my billing or pay my bill?

In order to update your billing information on file or make a payment, you may do so by visiting your local Chuze Fitness, logging into our secure Billing Portal (www.myiclubonline.com) or utilizing our mobile app. Chuze generally communicates with our members about their accounts via email. Please check to see if your email address is […]

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Can I put my membership on hold?

Because of the nature of our month-to-month memberships, we are only able to freeze or put memberships on hold due to medical or military purposes, as long as documentation is provided. Medical: Temporary medical situation in which the member is unable to utilize the facility for a specified amount of time. Military: Temporary active-duty military […]

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When is my Annual Fee charged?

The Annual Fee occurs 90 days after your enrollment date, and then once per year thereafter. Annual Fee dates differ depending on the date you enrolled. Please review your membership agreement carefully to understand when your Annual Fee occurs. You are more than welcome to contact your Home Club to get more information about the […]

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How can I cancel my membership?

Cancellation Policy: Chuze Fitness requires a 10 day written notice prior to any monthly or annual billing date to cancel and avoid any future charges. Memberships must be in good standing prior to cancellation. You may cancel by coming in to any Chuze location and signing our cancellation form. Unable to cancel in person? Not […]

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